TESHUVA — RETURN & REFUND POLICY

Last updated: October 19, 2026

At Teshuva, we want you to be satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept return requests within 30 days of delivery. To qualify for a return, items must be unworn, unwashed, unused, and in their original condition with all original tags attached.

Items that show signs of wear, washing, damage caused after delivery, or alterations may not qualify for a return.

To request a return, contact us at teshuva.clo@gmail.com with your order number and the reason for your request. Please wait for return instructions before sending any items back.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless required by applicable law or the return is due to our error.

Exchanges

If you need a different size or an exchange, contact us at teshuva.clo@gmail.com. Exchanges are subject to availability. If an exchange is unavailable, we may offer a return and refund in accordance with this policy.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and work with you on an appropriate resolution.

Final-sale items

Items explicitly marked as final sale are not eligible for returns or exchanges for change of mind, except where required by applicable law. This does not limit any rights you may have regarding defective or incorrectly supplied products.

Cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation once an order has entered processing or shipping.

Return shipping

Customers are responsible for return shipping costs for ordinary returns unless otherwise stated. If the return is due to an error on our part or a defective product, we will provide instructions for an appropriate resolution.

Contact us

For questions about returns or refunds, contact:

Teshuva
Email: teshuva.clo@gmail.com

We reserve the right to update this policy as our business evolves, subject to applicable law. Nothing in this policy limits your statutory consumer rights.