Shipping policy

TESHUVA — SHIPPING POLICY

Last updated: October 19, 2026

Thank you for supporting Teshuva. We work to prepare and deliver every order as carefully as possible.

Order processing

Orders are processed after payment is confirmed. Processing times may vary depending on product availability, order volume, holidays, and fulfillment requirements.

If a product is made to order or fulfilled by a third-party supplier, additional processing time may be necessary.

Any specific processing estimate provided on a product page or at checkout should be reviewed before placing your order.

Shipping rates

Available shipping methods, shipping charges, and estimated delivery windows will be displayed at checkout when available.

Shipping charges may vary depending on the destination, package, shipping method, and order details.

Delivery estimates

Delivery estimates are provided for guidance and are not guaranteed unless explicitly stated. Delays may occur due to carrier operations, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

We are not responsible for delays caused by shipping carriers or customs authorities, but we will make reasonable efforts to help resolve delivery issues.

Tracking information

When tracking is available, we will provide tracking details by email or through your order information. Tracking updates may take time to appear after a package is handed to the carrier.

Incorrect addresses

Customers are responsible for providing accurate and complete shipping information. If you notice an error, contact us immediately at teshuva.clo@gmail.com.

We cannot guarantee address changes once an order has entered processing or has shipped. Additional shipping charges may apply if a package must be reshipped because of an incorrect address, subject to applicable law.

Lost, missing, or damaged packages

If your package appears lost, has not arrived within the expected delivery window, or arrives damaged, contact us with your order number and any relevant photos or tracking details.

We will review the situation and work with the appropriate fulfillment provider or carrier to determine the next steps.

International shipping

International shipping availability, charges, customs duties, and import taxes depend on the destination and the options available at checkout. Unless otherwise stated, customers are responsible for import duties and taxes charged by their destination country, to the extent permitted by law.